Water Servicing

For after hour drinking water related emergencies, please call: 519-939-8529

For after hour storm water emergencies, call the OPP at 888-310-1122

The operations of the Town of Erin's water systems are regulated under the Safe Drinking Water Act and the Ontario Water Resources Act. Regulation 170/03 under the Safe Drinking Water Act dictates the monitoring and water quality checking that must be completed to ensure that the water supplied to the consumer is safe for consumption.

We are proud of the high quality of our drinking water, and continuously maintain an efficient system to ensure that all residents can rely on a water supply that is both plentiful and safe. 

Water Billing

Town of Erin Water meters are read quarterly, March, June, September and December. Water bills are mailed at the end of each quarter and are due the last Wednesday of the following month (unless otherwise stated on the water bill). The rate, due date and other pertinent information is included on the water bill

If you are moving into a new residence in the Town of Erin and need to set up a new water account, please submit a Water Service Change of Occupancy Request Form to water@erin.ca.

How can I pay my water bill?
PAYMENT OPTIONS:
PRE-AUTHORIZED PAYMENT PLAN: An 11 month plan based on your previous year's water billing total and reconciled in November. No payment withdrawn in December. Mid-year applications are accepted. Sign Up Here
ONLINE THROUGH YOUR FINANCIAL INSTITUTION: Search "Erin (Town of)-Water". When asked for your account number, no spaces, dashes or dots. Please allow 3 to 3 business day processing time.
E-TRANSFER: Send your tax payment to epayments@erin.ca. Please identify your name, address and account number in the message box. 
CHEQUE/ POST-DATED CHEQUE: Mail in, or drop off at Town Hall - 5684 Trafalgar Rd. Hillsburgh, ON. N0B 1Z0
AT YOUR FINANCIAL INSTITUTION: Water payments may be processed by your financial institution with the water bill stub. Please allow 2 to 3 business days processing time.
What to do if your water bill seems high?
Monitor your water bill for unusually high use. Your bill and water meter are tools that can help you discover leaks. Check your water meter, which is located in the basement of your home. Some water meters have a triangular dial beside the numbers that record the volume of water used. This dial turns wen water is running through the meter. If the dial is moving while there is not water being used in the house, there is a water leak somewhere. Other meters are digital and require you to shine a flashlight onto the meter to turn the digital display on. If there is a leak, it will show a flow rate greater than zero when there is no known water use. If it has been determined that there is no leak in your house, please request an Account Review.
Paperless Water Billing
Register for paperless water billing and have your quarterly bill emailed to you. To sign up, please submit your email address to water@erin.ca.
Pre-Authorized Payment Plan
An 11 month plan based on your previous year's waster billing total and reconciled in November. No payment withdrawn in December. Mid-year applications are accepted: Click Here to Sign Up
Well Water Testing
Well water testing sample bottles are available at the Town of Erin Municipal Office. For more information on the Waster Test Program, please visit: wdgpublichealth.ca/your-home/well-water-testing
Erin:
Erin Library - 14 Boland Dr.

Fergus:
474 Wellington Rd. 18, Suite 100, Fergus, ON N1M 2W3
Guelph:
160 Chancellors Way, Guelph, ON N1G 5K1
Office is open all week, but samples must be there before 10:30 AM
Orangeville:
180 Broadway, Orangeville, ON L9W 1K3
All offices are open weekdays from 8:30 AM to 4:30 PM and closed for lunch from 12:00 PM to 1:00 PM.
Contact the main service line at 1-800-265-7293 for more information.
Please contact your local health unit if your water test results come back as contaminated. 
Locates
The Town of Erin Water Service are not part of Ontario One Call. Homeowners and Contractors can request locates through Ontario One Call by phone at 1.800.400.255 or online at on1call.com
Water Rates and Fees
On December 17, 2019, Council of the Town of Erin passed By-Law 19-59, enacting rules and regulations and establishing water service rates and fees for the water systems servicing the Town of Erin. As a result, effective January 1, 2020, the Water Rates and Fees can be viewed here. 
Terms And Conditions

Enrollment in the pre-authorized payment plan is automatically renewed each year and information about the next year's payment amount will be sent to you.

  • If, for any reason, a payment is returned, you will be subject to a finance charge and applicable penalties. The amount of the returned payment plus finance charge and applicable penalties will be added to your next month's payment. If any two payments should be returned, your enrollment in the Pre-Authorized Payment Plan will be terminated.

 

If, for any reason, you wish to be removed from this payment plan, or if your banking information changes, you must notify the Town Office in writing at least thirty (30) days before the next pre-authorized payment is due.

How To Enroll
Complete and sign the Water Pre-Authorized Payment Plan Form and attach an unsigned blank cheque marked "Void".
Outdoor Watering Tips
  • Water your lawn and garden in the morning or evening when temperatures are cooler to minimize evaporation.
  • If water runs off your lawn easily, split your watering time into shorter periods to allow for better absorption.
  • Spreading a layer of organic mulch around plants retains moisture and saves water, time and money.
  • Adjusting sprinklers so only your lawn is watered and not the house, sidewalk, or street.
  • Use sprinklers for large areas of grass. Water small patches by hand to avoid waste. 
  • Collect water from your roof to water your garden.
  • Rather than following a set watering schedule, check for soil moisture two to three inches below the surface before watering. 
  • Remember to check your sprinkler system valves periodically for leaks and keep the sprinkler heads in good shape.
  • When kids want to cool off, use the sprinkler in an area where your lawn needs it the most. 
  • Use sprinklers that deliver big drops of water close to the ground. Smaller water drops and mist often evaporate before they hit the ground.
  • Wash your pets outdoors in an area of your lawn that needs water.
  • Aerate your lawn at least once a year so water can reach the roots rather than run off the surface.
  • Use rain barrels to water your lawn of gardens.
  • Use a broom, not a hose, to clean driveways and sidewalks. 

Related Articles, Documents and By-Laws